Policies & Frequently Asked Questions

 

 

Membership

What should I do before I start my membership?

Congratulations on your decision to take an active step towards improving your health and well-being!

Before you start on a new exercise program, please see your physician if you are over 40 and have been sedentary for a year or more; or if you have any of the following risk factors: cardiovascular disease, a family history of cardiovascular disease, diabetes, high blood pressure, elevated blood cholesterol, obesity, high level of stress, or if you are a smoker.

How do I join?

Courthouse is a private facility. Only members and their guests are allowed to access clubs. To join online CLICK HERE. For more information, contact Member Services at 503.588.2582 or visit any of our locations to speak with a Fitness Coach.

What is the role of a Fitness Coach??

Our staff of Fitness Coaches are here to help you make exercise an enjoyable part of your lifestyle. For help with your personal fitness program, schedule an appointment with your Fitness Coach at the club’s service desk. 

What is the role of a Trainer? 

Our staff of Trainers are here to instruct, encourage, and push you in every step of your workout. 

What is a Starting Point? 

A Starting Point is your initial consultation with a Head Trainer. 

Club Entry

Only members and their accompanying guests are allowed to enter the club.  To gain admittance members must check-in at the service desk using the unique barcode assigned to your account.  This barcode can be easily accessed on the Courthouse app.

How do I change my membership?

All requests to change account status must be submitted through the online portal available on the Courthouse website.  If you would like help with this process, please ask for assistance at the club service desk.  30 days advance notice is required when terminating an account.  Ceasing to use club facilities will not be considered as notice of intent to terminate membership, nor will ceasing to pay monthly dues.

How do I freeze my membership?

Members may freeze their membership for a minimum of one month and a maximum of three months due to illness or injury that prevents them from using a majority of the club. Freeze period extends any membership obligation by a like period. All freeze requests are subject to management approval and may require a doctor's note.

How do I cancel my membership?

A member may resign their membership only by issuance of written notification. A minimum of 30 days advance notice is required, as long as their commitment has been met. Ceasing to use club facilities will not be considered as notice of intent to resign membership, nor will ceasing to pay monthly dues. Written notification must be submitted online, or sent by certified mail. CLICK HERE to resign.

What are the membership policies?

Click here to see our membership policies.

Club Security

For the purpose of member security and staff training, audio and video recording equipment is present in various areas of Courthouse facilities. Visitors and Members may be under surveillance and recorded visually and/or acoustically at any time. Members agree to allow the use of any recorded media at our discretion.

 

Club Amenities

What are the club hours?

For regular hours and kids court childcare hours visit a specific location page:

South River Road Lancaster Keizer West Salem Battle Creek

For holiday hours visit the holiday hours page:

Holiday Hours

For sudden closures due to weather or other sudden circumstances, check up on the Club News:

Club News

What if I want to bring a guest?

Members are allowed to bring guests, but guest usage by any one individual is limited. Guests are required to pay a fee to use the club, just as members are required to pay dues. The charge to members for bringing a guest is as follows:

  • Guests under the age of 1 are free to come in and swim.
  • Guests 13 and under are $5 per person, per visit.
  • Guests ages 14 and over are $10 per person, per visit. Guests over the age of 18 must provide a valid driver’s license or ID.

Members may bring up to 2 guests per visit, with a maximum of 4 guests per family. 

What is the dress code when visiting a club?

Gym & Courts
Shirts must be worn at all times. Please use only shoes designed for court sports. Use of other shoes can be dangerous, and can also leave marks on the courts. Members are responsible for any damage they cause to the courts due to the use of improper shoes by themselves or their guests. 

Pool & Spa
A modest suit designed specifically for swimming is required. Cut-offs or exercise apparel is prohibited in the pool. Loose or dangling jewelry should be removed prior to entering the pool. Cover-ups for swimwear and shoes are required outside the pool, sun deck and locker room areas. The club is not responsible for swimwear that fades or is damaged due to use in club pools, spas, or Suitmates.

Cardio, Strength & Group Training Rooms
Clothing and shoes designed specifically for exercise is required. Street clothes are not allowed.

Locker Rooms

Children age 4 and older are not allowed in the locker room of the opposite gender. If needed, private family changing rooms are provided in the pool area.

Cell phones are not to be used in the locker rooms due to privacy concerns. 

The club cannot take responsibility for lost or stolen articles. It is the responsibility of each member and guest to properly secure their valuables. Courthouse is not responsible for lost or stolen items.

There are several day-use lockers in each locker room. These lockers are available for members and guests to use while they are in the club. Locks left on these lockers will be cut off at the end of each day and contents will be bagged, dated, and left at the service desk for the owner to claim. As with lost and found items, these items will be kept at the desk for 15 days, after which time they will be discarded. We do not keep personal hygiene items.

Private lockers are available for a monthly fee of $6.

Are towels provided to club members?

Shower towel service may be purchased each time a towel is requested, or purchased monthly.  The current rate for both options is posted at the club service desk.

Warning Statement for Sauna and Steam Room Users

The sauna temperature is kept between 170F and 180F degrees and the steam room temperature is kept between 100F and 110F degrees. Limit yourself to a maximum of 10 minutes. Because of high temperatures, the steam room and sauna can be dangerous to your health. We recommend that you consult your physician before you use them. Those who are pregnant and those with medical conditions such as high blood pressure, heart disease, and respiratory problems should avoid exposure to high heat. Allow yourself at least 5 minutes after exercising to cool down before entering the sauna or steam rooms.

Racquetball/Squash Court Reservations

Members may reserve one racquetball court at a time up to seven days in advance. 

What are the temperatures of the pools in the club?

Please note that pool temperatures are approximate and may vary slightly at each club location.

Battle Creek:
Warm pool – 88 degrees
Lap pool – 80 degrees
Spa - 101 degrees

West:
Warm pool – 88 degrees
Lap pool – 80 degrees
Outdoor pool – 80 degrees
Spa - 101 degrees

Keizer:
Lap pool – 86 degrees
Outdoor pool – 80 degrees
Spa - 101 degrees

Lancaster:
Lap pool – 86 degrees
Spa - 101 degrees

South River Road:
Lap pool – 86 degrees
Spa - 101 degrees

What is FitLife and can I access clubs in other areas when I travel?

The FitLife Club Network is an association of independently-owned health and fitness clubs in the Pacific Northwest. The program gives each club’s members the ability to use approximately 80 different clubs in Oregon, Washington, Montana, Idaho, and Wyoming on a short-term basis while they are traveling.

Before traveling, pick up a card from the service desk to give you access to the clubs in our FitLife network. Learn more at fitlifeclubs.com

 

Billing

What methods can I use to pay my bill? 

The preferred method of payment for monthly club dues and charges is E-Bill, which requires you to provide your banking information. E-bill is an automatic payment drafting system set up through a checking or savings account. Drafts for E-Bill customers will occur on the 10th of each month (or the following business day if it falls on a weekend or holiday). Our billing cycle runs from the 1st to the 30th of each month. Unfortunately, we cannot change the date your payment comes out via E-bill. 

There is a monthly billing charge of $5.00 per month for all other forms of payment. Manual payments may be made in person at the service desk or mailed to P.O. Box 3125, Salem, Oregon, 97302. Payment is due in full by the 15th of the month. All accounts not paid in full by the 20th will be assessed a late fee of $20. Any cash payments must be exact change. 

What if I have questions about my bill?

If you have questions regarding your bill or charges on your account, please contact Member Services at 503.588.2582.

Can I change my banking information?

Go to Member Self-Service HERE to set up or update your banking information. If you have questions, please contact Member Services at 503.588.2582.

Can I print my billing statement?

You may print your bill from Member Self-Service, at any of our five club locations, or by contacting Member Services at 503.588.2582.

What if I’m late on my payment?

When an account becomes past due by 30 days all membership privileges suspended. All accounts that are 60 days past due will be remitted to collections. Suspended members must pay all current account charges if they wish to use the club. Members are still responsible for any dues that accumulate while their membership is suspended. 

What are my charging privileges within the Club?

For membership accounts paid by E-bill, heads of households automatically receive charging privileges. Children on these accounts may also receive charging privileges by submitting written notification.

 

Children & Families

What amenities can my child use?

While in the club, children under the age of 14 must be involved in a structured club activity, or directly supervised by their parent or staff member.

Ages 8 and under:

  • Club use is limited to a maximum of two hours per day.
  • May use basketball courts, racquetball courts, and the pools with direct adult supervision.
  • May participate in Kid60 sessions (ages 6-10).
  • May participate in Kid’s Court (ages 2 months through 10 years).
  • Are not allowed to use the cardio or weight equipment.
  • Are not allowed to attend Group Training classes.
  • Subject to all indoor/outdoor pool policies.

Ages 9-10:

  • Club use is limited to a maximum of two hours per day.
  • May use the basketball and racquetball courts unsupervised.
  • May participate in a Group Training class with a parent.
  • May use the indoor pool, outdoor pool and spa with direct parental supervision.
  • May participate in Kid60 sessions (ages 6-10).
  • May participate in Kid’s Court (ages 2 months thru 10 years). 
  • Are not allowed to use the cardio or weight room equipment.
  • Subject to all indoor/outdoor pool policies.

Ages 11-13:

  • Club use is limited to a maximum of two hours per day.
  • May use the basketball and racquetball courts unsupervised.
  • May participate in a Group Training class with a parent.
  • May use the indoor pool, outdoor pool and spa with direct parental supervision.
  • May use cardio and weight equipment with direct parental supervision.
  • Subject to all indoor/outdoor pool policies.

Ages 14 and older:

  • May use the basketball and racquetball courts unsupervised.
  • May use the cardio and weight room equipment unsupervised.
  • May take a Group Training class without parental supervision.
  • May use the indoor pool, outdoor pool, and spa without supervision.
  • May use all club resources available to adult members.

What are the policies on the indoor and outdoor pools?

Indoor/Outdoor Pool Policies

  • The slide is open during supervised swim only.
  • Running, diving, pushing, and other horseplay is prohibited in and around the pool area.
  • A modest suit designed specifically for swimming is required. Women’s swim tops are to remain tied.
  • Swimwear cover-ups and shoes are required for re-entrance to the club.
  • Children 7 years or younger must have direct adult supervision at all times.
  • Members are allowed access to and from the pool through the club only.
  • No person under the influence of drugs or alcohol shall use the pool.
  • No glass containers are allowed in the pool area.
  • No smoking on the pool deck or around Courthouse Fitness premises.
  • No persons suffering from a communicable disease or who has open wounds shall use the pool.
  • Flotation devices such as air mattresses, tubes, or inflatable animals are not allowed in or around the pool.
  • Children who are not fully potty trained must wear a swim diaper. There are swim diapers for sale at the service desk.
  • All persons are required to take a cleansing shower before entering the pool.
  • A parent must accompany children under the age of 14 unless they are Safe Swimmer certified.

Supervised Swim Policy (Lifeguard is on duty)

  • A parent must accompany children under the age of 14 unless they are Safe Swimmer certified. However, parents of Safe Swimmers must remain on Courthouse premises.
  • Members and guests age 14 and over will be presumed Safe Swimmers.

Open Swim Policy (No lifeguards on duty)
Children under the age of 14 must have a parent on the pool deck at all times.

Age-Related Guest Policies for Indoor/Outdoor Pool

  • Regardless of age, members can bring guests. However, guests under the age of 14 will not be allowed to use the outdoor pool without a parent.
  • Members, including those who are considered siblings or babysitters of children, who are 20 years of age and under, may not bring in guests younger than 14 years of age.
  • Members younger than 14 years of age may bring in caregivers as guests (with an associated guest fee) as long as the caregiver is 21 years of age or older.
  • All guests must check in with the desk and sign a waiver. Those 18 years and older must present photo id or driver’s license.
  • Guest fee to use the club is $10.00 per visit.

Safe Swimmer Certification

  • Safe Swimmer certification allows children between the ages of 8-13 to swim without direct parental supervision while a lifeguard is on duty. Parents of safe swimmers must remain on Courthouse premises.
  • Swimmers may NOT use inside pool or hot tub without parent supervision.
  • The cost for Safe Swimmer Certification is $10 for each child, to be paid at the time of the test.
  • Once certified, the child’s check-in screen will receive a Safe Swimmer certification designation and a wristband will be given to the swimmer to wear while in the pool upon each visit. 
  • To request more information about our Safe Swimmer Certification, please go HERE.

In order to receive Certification swimmers must:

  • Tread water for one minute.
  • Swim 25 yards freestyle.
  • Swim 25 yards backstroke.

Online Services

How do I use Member Self Service?

If you can’t log into your Member Self Service or need to reset your password, please contact Member Services at 503.588.2582.

If you have already registered your Member Self Service account, or are registering within 30 days of your join date, your username and initial password is the barcode number located on the back of your club scan card. If you have exceeded the 30 day limit, you will need to contact Member Services at 503.588.2582.

To make a payment online using Member Self Service, go to the dashboard and find the “pay” button on the upper right hand side of the Payments section.

To view your club usage history, go to My Account and then My Usage History. You will be directed to a new window where you can specify the dates of usage you wish to view and print.

What is Perkville?

Perkville is a simple way to be rewarded for being a Courthouse member. Earn points that you can use redeem for guest passes, free coffee, Seca Scans, 30-minute Flexibility Training sessions, and more.

To start earning Perkville points, follow these instructions:

Go to perkville.com

Use the email address you have on file with us and start earning points!

After you receive enough points for a prize, you can redeem a voucher. Show that voucher to front desk to redeem your perk.

If you can’t login to Perkville or have issues with your points, please contact Member Services at 503.588.2582.

Does Courthouse have a phone app?

Go to the App Store on your mobile device and download the Courthouse Club Fitness App.

In addition to utilizing the app to check in to the club, you can view class schedules, visit your account and much more.

If you have questions relating to the app, please contact Member Services at 503.588.2582.